8 Best WordPress Live Chat Plugins Compared (2023)

When it comes to running a successful website it is important to effectively communicate with your customers. And the best WordPress live chat plugins can help you with the same. Communication is the very first determining factor that influences success in online marketing and business. By hiring SEO experts, you can achieve higher search engine rankings and draw more traffic to your website. However, to reap the best benefits, you have to retain your visitors and this is done through effective communication. A customer does not spend his hard-earned money on any product without knowing if it satisfies his needs or not. Therefore, he always has some questions to ask. The most efficient way to provide a quick answer to these questions is the WordPress Live Chat Plugins.

A WordPress live chat plugin provides you a great way to communicate with your customers. The live chat WordPress plugins are used to help resolve customers’ problems right away. The customers can find quick answers, the right products and services, and more which can ultimately help boost conversions and sales.

WordPress stands out from the other website development platforms or online stores. Here at TemplateToaster website maker and WordPress theme builder, we have compiled a list of the best WordPress live chat plugins for your website. All these best WordPress Live Chat Plugins.

List of the best WordPress Live Chat Plugins

1. Tidio Live Chat
2. Zendesk Live Chat
3. WP Live Chat
4. Wise Chat
5. Pure Chat
6. Formilla Live Chat
7. iFlyChat
8. WS Chat

 Best WordPress Live Chat Plugins Compared (2023)

Best WordPress Live Chat Plugins in Detail

 1. Tidio Live Chat (Free & Paid)

Specially designed for WordPress community, Tidio live Chat comes with free and paid plans. No registration is required, just install it and use it. Once you start, it displays the list of all visitors on your website and you can send automatic replies to any of your visitor. It also keeps the track of pages visited by a user and for how long a visitor stays on a web page. The interface of this plugin is fully customizable. There are three designs available to change the appearance of the chat box. Moreover, you can also change the looks and feel of the chat box by using the color scheme of your choice. This plugin allows you to see the live preview of what your visitor is typing. This plugin is for all devices- mobile and desktop. Your visitors can send you an email in case you are offline. It is a great plugin if you pay. However, its free version allows only 1 chat at a time. The automatic messages, access to mobile app and multi-language support are the features not available in the free version.

Requires: 4.7 or higher

Tested up to: 6.3.2

Active Installs: 100,000+

Ratings: 4.9

2. Zendesk Live Chat (Free)

Zendesk was formerly known as Zopim Live Chat. It provides both free and paid services. Setup assistance, email, and live chat support is available for both free and paid plans. The mobile optimized chat widget of Zopim allows your visitors to chat using any mobile device. This widget makes it easy for you to manage multiple chats. You are provided with a dashboard which you can use to monitor and analyze visitor flow. It works with most of the major browsers without any issue. The average uptime of Zopim is 99.8%. The free version of this plugin maintains your chat history for 14 days whereas, in the case of paid versions, it is unlimited. This makes use of SSL encryption for security and also bans spammers. It is highly customizable as you can change the color of theme, title and position of the widget on the screen. It is available in more than 40 languages.

Requires: 3.1 or higher

Tested up to: 5.5.13

Active Installs: 20,000+

Rating: 4.0

3.  Live Chat – WP Live Chat, Support, Sales (Free & Paid)

Live Chat is easy-to-install and easy-to-use plugin comes with both free and paid services. Its amazing features include multilingual chat front interface and multilingual admin-panel interface. It also collects geolocation data of visitors. You can customize chat design and sound notification. It is responsive, which means your visitors can interact with you even when they are using the mobile version of your website. Moreover, you are free to position your chat button and chat box anywhere on the web page. You can also schedule it to change offline/online mode automatically. If you want only live chat service, its free of cost.

For using this service, you need to add the domain name of your website at wp-chat.com after creating an account. Then you will be provided with a safety API key which you will use to sign in. Once you are signed in, live chat will be automatically activated for your visitors. Support is available for both paid and free clients.

Requires: 4.4 or higher

Compatible up to: 6.3.2

Active Installs: 20,000+

Ratings: 4.6

4. Wise Chat – WordPress Plugin (Free & Paid)

Wise Chat is a powerful and easy to install live chat plugin for WordPress websites. However, to activate this plugin, you need to add a shortcode in your post or page. This responsive plugin allows your visitors to chat using any device be it desktop, tablet or mobile. You can change its appearance by customizing one of the three themes available in this plugin. All chats are processed and maintained in your regular server. You can easily create and manage chat channels including private channels which are protected using a password. Unregistered users are assigned auto-generated names. You can also use filters to filter bad words and moreover, it automatically bans spammers for flood control. Your visitors can also attach a file.

Requires: 3.6 or higher

Tested up to: 6.3.2

Active Installs: 9,000+

Ratings: 4.5

5. Pure Chat

Pure Chat is a popular WordPress live chat plugin which helps you build attractive chat boxes. You can use Pure Chat to customize any part of the chat boxes with various colors, and attractive animations, and use the available custom images. Besides, providing elegant chat boxes, Pure Chat helps by providing a live chat tool with a powerful set of features such as unlimited chats, chat widget customization, transcript history, email forms, proactive chat triggers and more. Also, you can schedule when the live chat function is active, and when it goes offline.

The free version offers 15 chats per month. While the paid version Pure Chat Pro is available at $39/month. You can also use the 30 days free trial.

Requires: 3.0.1 or higher

Tested up to: 5.8.8

Active Installs: 7,000+

Ratings: 4.0

6. Formilla Live Chat (Free & Paid)

Formilla Live Chat is a real time chat plugin for WordPress which also monitors visitors of your website. It offers both free and premium services. Easy to install, accessible to both mobile and desktop users, this live chat plugin with responsive design can fit on the screen of any size. You can see the number of active users, country of the visitor, web pages visited by the visitor, operating system and browser being used by the visitor. This plugin can be customized in almost all popular international languages. The pro-active chat feature of this plugin automatically triggers the live chat. Moreover, it also allows to broadcast a chat to all agents so that one who is available can attend the visitor. In case you are offline, your visitors can send their queries via email. Formilla.com provides its users with a Live Chat customer inbox help desk which you can use to access live chat and offline emails history, and forward offline emails to other support staff. The plugin is highly customizable allowing you to change the height, width, and color of the chat button, chat box, background and many more. Chat is secured using SSL layer, and email and phone support is also provided. This plugin however is not for you if you want free chat service. It allows only 30 chats and offline emails per month. Only 1 agent is allowed in free version who can attend only one visitor at a time.

Requires: 2.7 or higher

Tested up to: 6.3.2

Active Installs: 4,000+

Ratings: 4.9

7. iFlyChat – WordPress Live Chat (Free)

Need a WordPress live chat plugin for social networking websites and communities? In that case, it is hard to find an alternative of iFlyChat-WordPress Chat. It offers following three live chat options:

Private Chat: Clear from the name, it can be configured for one-on-one interaction. Both chatting and browsing can go side by side.

Embedded Chat Rooms: It also allows you to make different chat rooms on separate pages.

Group Chat: Want your users to chat in groups? This feature is available in the premium version.

iFlyChat-WordPress Chat plugin assigns random names to unregistered users to allow them to chat. It does not ban spammers automatically, even if you are using a premium version of this plugin. However, it still enjoys the deserving rating due to its speed and security. Chatting does not consume any resource from your server as it is processed in their own cloud server. All messages of the SSL-based websites are automatically encrypted. You can also give it the look and feel of your website by customizing its theme. It also allows visitors of a website to upload and share files. One thing that makes it stand out of others is its ability to integrate with avatar/profile plugins. Apart from this, it can translate all strings in different languages. Clients are also provided with a mobile chat application for pop and embed chat. Its free lifetime live chat plan allows 10 users to chat concurrently.

Requires: 3.0 or higher

Compatible up to: 6.1.4

Active Installs: 1,000+

Ratings: 4.3

8. WSChat –  WordPress Live Chat Plugin

WSChat – WordPress Live Chat Plugin is an intuitive and handy live chat solution designed for WordPress websites. Apart from offering a simple live chat solution, it offers AI integrated automated chat responses while a customer sends a message with Google’s Dialogflow.

One of the concerns regarding a SaaS-based chat plugin is data security and privacy. WSChat – WordPress Live Chat Plugin takes the responsibility of your data security seriously by providing full control of your data to yourselves as well as you are the only owner of your data stored on your server. It works completely within your WordPress environment with no external dependency.

Providing quick responses even if you are not online to reply to your customers will increase the loyalty of your business as well as it will improve the user engagement on your website. Tracking your live website visitors with their details will help you to reach your customers from your side.

You have the freedom to choose the widget colors according to your website theme and its design. There are many widget customization options such as an option to attach and send files, record and send a video, send the entire chat history to an entered email ID, and an option to like or dislike the service to denote customer satisfaction for your support.

Requires: 4.3 or higher

Tested up to: 6.3.2

Active Installs: 70+

Which WordPress Live Chat Plugins you use ?

Choosing the WordPress live chat plugins for your website can be a tough call. However, we have made it easier for you by enlisting the 8 best WordPress live chat plugins along with details about themes that will help you make the right choice. After reading this post, you would have understood the importance of having a live chat box on a website. So with the above-mentioned list, you can easily find the best plugin for a live chat on the WordPress website based on your requirements.

Having a chat app on your website gives your customers an excellent opportunity to give a personalized experience. With the help of these plugins, you can establish a stronger relationship with your customers, lower delays in support, collect more data, and boost the overall revenue.
So what do you think of live chat apps? Do you think these are useful? Which WordPress plugin do you use for live chat on your website? Do let me know in the comments below.